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  X-BO PRODUCT WARRANTY
 
 
BM | Ufone | X-BO
This limited warranty shall apply to X-BO products. For handset and accessory defects under normal use circumstances and at the discretion of the company, X-BO shall provide free of charge repair and/or replacement services within the warranty period.
 
Handsets Limited Warranty
Warranty Period Scope of Warranty Warranty service
Hardware product 6/12 months Labour and parts Carry in
X-BO original battery, charger and other accessories packaged with the product 3 months
  • The Limited Warranty starts from the day the customer receives the product.
  • During the warranty period, any defects listed in < Handsets Defects List > shall be repaired free of charge by X-BO.
 
Accessory Products Limited Warranty
This Accessory Products Limited Warranty only covers original accessories sold at X-BO authorised outlets :
Warranty Period Scope of Warranty Warranty service Warranty Support Document
Earphone 3 months Labour and parts Carry in Original receipt.
Charger 3 months Labour and parts Carry in Original receipt.
Battery 3 months Labour and parts Carry in Original receipt.
  • The Limited Warranty starts from the day the customer receives the product.
  • During the warranty period, if any accessory defect is inspected and confirmed by X-BO authorized service centre, a free replacement service shall be provided.
 
  • This limited warranty is only valid in Malaysia, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by X-BO authorized service centre.
  • X-BO may conduct diagnostic tests on customers’ products to identify the causes of failures / defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. X-BO is not responsible for damage or loss of any program, data, or removable storage media.
  • Prior to contacting a X-BO service agent, please prepare to provide the following information at hand:
    • Model and IMEI number if available.
    • Customer’s full address and contact information.
    • Customer’s original invoice/receipt.
  • This warranty does not cover the following cases:
    • The Product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
    • Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
    • General maintenance, password reset assistance, cleaning, application update/installation , product demonstration, or any other service other than repair/replacement;
    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
    • Any other circumstances that are contradictory or are not in compliance with business ethics.
  • X-BO will determine whether a product is “Out of Warranty” at the company’s discretion according to the below listed standards. Repair of “Out of Warranty” products shall be separately quoted by the X-BO service centre (in which case, repair fee will be charged if customer requests for repair):
    • Violation of the warranty terms, invalidate warranty, expired warranty, or other reason.
    • During the warranty period, in the event of a violation which is defined as customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alteration, failure to comply with product manual, etc
 
Handsets Defects List
Item Performance Defects
Mobile Phone Screen failure including no display / abnormal display
Phone does not start, unable to log or make calls
Phone does not vibrate or ring
Abnormal shutdown
Poor contact with SIM cards
Button failure
No sound or abnormal sound volume
Shell crack damage due to structural or material factors
Charger The original charger does not work.
Battery Mobile phone does not work after full charge or does not accept charge.
Data Cables Do not work